returns policy

Important Notice

We offer a 30 day money back return policy. Returns must be made within 30 days of shipment to qualify. Returns requested after thirty (30) days must be pre-approved and are subject to a restocking charge or denial of credit depending on condition. Only unopened test kits may be returned for credit. Electronic equipment that has been used will be accepted provided that each unit has been used less than 50 times. No credit will be issued for goods which are damaged as a result of misuse. Shipping costs are not refundable. All returns for credit must conform to the following procedure to ensure accurate processing of credit issuance and/or replacement:

DISCLAIMER - Important Notice Regarding Equipment

• Request a Return Authorisation Number (RAN) by sending an e-mail to orders@drugtest.com.au with your original tax invoice number, date, and item(s) you wish to return.
• A return authorization number will be assigned and sent to you by return e-mail. Return the item(s) postage paid (insured return receipt is suggested on returns over $50).
• Be sure to mark the address with the assigned RAN# and include a copy of your original tax invoice, order number or packing list to expedite processing and issuance of credit. Original shipping charges cannot be refunded.
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Important

Opened or used test kits or otherwise damaged goods cannot be returned and credit will not be issued. Returned goods sent postage due or freight collect will not be accepted. Furthermore Fit4Duty Pty Ltd and its subsidiaries cannot be responsible for unsolicited returns without an assigned Return Authorisation Number.